Swim Central Resources & Updates

Welcome to Swim Central

With Swim Central being rolled out across the country, we want to make sure you have all the resources and support you need for a smooth transition to our sport's new bespoke operating system.

From Queensland and South Australia to Victoria and Tasmania, we know each state may slightly vary in memberships, processes and meets (just to name a few!). With this in mind we've compiled resources and contacts from each state to make it easy for you to check out local information, user tips or get in touch with your state office. Please find these links below along with the most frequently asked questions.

This page will continue to be updated throughout the transition.

Swim Central Updates

  • Updates from the CEO
  • October - System Update
  • We are delighted to announce that a number of exciting improvements have been finalised by the technical experts driving the development of Swim Central and you should now notice the following changes within the system. 

    These improvements are specifically related to meet nominations and include:

    • Inclusion of eligible ages per race (for easy identification of age vs open races)
       
    • Clear identification of races you qualify, don't qualify for and have already entered
       
    • Inclusion of session numbers as well as race numbers
       
    • Seed time that will be used for entry now listed above the race result time
       
    • New information hover displays over race result, with meet name and date of meet
       
    • Ability to enter card details only once when completing multiple family member nominations (see below)
       
    • Ability for meet hosts to charge a mandatory meet entry ticket (i.e. meet fee) (see below)

    A big improvement is the ability to sell a Meet Entry Ticket, which is an enforceable ‘Meet Fee’ per competitor at a meet. Meet hosts can choose to sell a Ticket (Tix. tab), selecting the Meet Entry Ticket Type and choose for that ticket to be a nomination requirement (see our updated step-by-step guide for help)

    Another big improvement is the streamlining of the meet nomination process; especially for a family of multiple swimmers. Part of this streamlining allows for a payment token (within 15 minutes of last use) to be temporarily held when completing multiple family member nominations for the same meet.

    As this is a change to the current process, state and territory Swimming Associations have put together a range of resources to ensure a smooth transition for both club administrators and members. You can search for these resources via the tabs below.

Swim Central State Resources & Contacts

Frequently Asked Questions

  • Who needs to register with Swim Central?
  • Swim Central is the new national operating system for all states, regions, areas, clubs and their members. Existing ClubLANE / MyLANE members do not need to register as they have automatically been registered with Swim Central. Existing members use their ClubLANE / MyLANE preferred email address to complete the forgot password process within Swim Central to get started. New members will need to register in order to access Swim Central.  

  • What is my Swim ID (email) / which email address do I need to use?
  • Swim Central has user integrity and privacy at its core and therefore requires one unique email address for each person over the age of 18 – which acts as a Swim ID. For existing ClubLANE / MyLANE members, this was your preferred email address. New participants will need to use a unique email address for each participant over 18 years of age.

  • What if I need to change my email address / Swim ID (email)?
  • Members who no longer have access to the preferred email address that was used in ClubLANE / MyLANE; please do not complete the registration process using a new email address. Instead, please contact your State / Territory Swimming Association to change your Swim ID (Email).
     

  • Who should be in my family group?
  • A family group contains a principal (e.g.: a parent / guardian) and their dependants. A principal must be over 18 years of age and dependants are under 18 years of age. Having a family group allows the principal to administer purchases and activities for their dependants. 

  • What is my family administration PIN and why do I need one?
  • To maintain the integrity and security of Swim Central, pins are required for each family group. Pins are a four-digit number and should be kept secure and not shared. All principals will be required to set an administration pin for their family group, which allows them to control the activities and purchases of their family. For those who don’t know or can't remember their family administration pin, simply select ‘Forgot Pin’ and a reminder email will be sent.  

  • Some family members are missing from my family group; what do I do?  
  • Swim Central requires each person over 18 years of age to have and use their own unique email address. Families who previously used the same email address for each person over 18 years of age may notice not everyone will have come through to Swim Central. Please note it’s important not to register these missing family members yourself. Instead, please contact your State/Territory Swimming Association for assistance.

  • What happens when one of my dependents turns 18? 
  • All Swim Central participants aged 18 years and over are required to have their own unique email address if they wish to become independent of their family. If a dependent wishes to become independent, the principal needs to graduate them when prompted in Swim Central.  

  • I tried to register with Swim Central but my chosen email address is already taken? 
  • This means that the chosen email address is already registered with Swim Central. Please complete the forgot password process to update password instead.

  • How do I log in?
  • All members who were financial in ClubLANE / MyLANE are already registered in Swim Central and only need to reset their password (through the forgot password process) when they would like to login to Swim Central for the first time. New participants will need to register to access Swim Central.  

  • Can I login using my google or facebook accounts? 
  • Existing participants are already registered with Swim Central using their preferred email address from ClubLANE / MyLANE. Once existing members have completed the forgot password process they can then choose to login using Google or Facebook accounts, if those accounts are linked to the same email address. 

    New participants can choose to register using their Google or Facebook accounts initially or they can add them later, if those accounts are linked to the same email address.

  • How do I renew my membership?
  • Membership renewals are handled via replacement products. A replacement product will be automatically assigned to a member prior to their old product expiring. Members can complete the payment of this new product (i.e. renew their membership) through their ‘My Purchases’ tile. 

  • I am no longer a member, why am I receiving this information?
  • For those who are no longer involved as a member of a swimming club no action is required and the email communication received can be ignored. If a change of mind occurs in the future, simply contact the local swimming club to get started again.

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